Privacy Policy

Legal information about Mawgoud

Our Privacy Policy (“Privacy Policy”) helps explain our data practices, including the information we process to provide our services.

Our Privacy Policy talks about what information we collect and how this affects you. It also explains the steps we take to protect your privacy, such as structuring our Services so that we do not store delivered requests and messages and giving you control over who you communicate with through our Services.

This Privacy Policy applies to all of our Services unless stated otherwise.

Major updates

Respecting your privacy is our main goal. Since launching Mawgoud, we've built our service on a strong set of privacy principles. The updated Terms of Use and Privacy Policy include the following:

Additional information about how we handle your data

Our updated Terms of Use and Privacy Policy provide additional information about how we process your data and our commitment to privacy. For example, we've added information about the latest product features and functionality, how we process your data for safety, security, and integrity, and provide direct links to user settings and Help Center articles, as well as information about how to manage your data and direct links to user settings and Help Center articles.

Information We Collect

Mawgoud is required to receive or collect certain information to operate, provide, understand, customize, improve, market, and support our Services, including when you install, use, or access our Services.

The type of information we receive and collect depends on how you use our services. In order to provide our services, we require certain information and without that information we cannot provide our services. For example, to create an account to use our Services, you must enter your mobile phone number.

Our Services include optional additional features that require us to collect additional information in order to provide these features. You will be notified of these charges for this group. If you choose not to provide the information required to use a feature, you will not be able to use that feature. For example, you can only share your location with your contacts if you allow us to collect location data from your device. Permissions can be managed from the Settings menu on Android and iOS devices.

Information You Provide

• Information about your account. To create a Mawgoud account, you must enter your mobile phone number and basic information (including your desired profile name). If you do not enter this information, you will not be able to create an account to use our Services. You can add other information to your account, such as a profile picture and information about yourself.

• Transaction and payment data. When you use our payment services or use our services to make purchases or other financial transactions, we process additional information about you, including payment account and transaction information. Payment account and transaction information includes information necessary to complete the transaction, such as the payment method and transaction amount. If you use our payment services in your country or region, our privacy practices are described in the applicable payment privacy policy.

• Customer support and other communications. When you call or otherwise communicate with us for customer support, we ask that you provide us with a copy of your communications, other information we think may be of interest to you, and information about how we treated you. Information about your use of our services, such as your email address. For example, you may send us emails containing information about application performance or other issues.

Information Collected Automatically

Usage and log information. We collect information about your activities on our Services, including service-related information, diagnostic information, and performance information. This includes information about your activities (how you use our Services, your Services settings, how you interact with other users of our Services (including your interactions with Service Providers), the timing, frequency and duration of your activities and interactions, log files, diagnostics, crashes, performance logs and reports. This also includes information about when you log to use our Services and the payments or business features you use, your profile picture, “about me” information; whether you are online, when you last used our Services, and when you last updated your information.

• Device and connection information. We collect device and contact information when you install, access or use our Services. This includes device model, device operating system information, app version, battery level, mobile network, signal strength, contact information (such as phone number, mobile carrier or Internet service provider), time zone, language, and IP address.

•Location information. With your consent, we collect and use certain information from your device when you choose to use location-related features, such as when you choose to share your location with your account or when you choose to view nearby locations or locations that others have shared with you. You can find certain location-related settings (such as location sharing) in your device settings or app settings. Even if you do not use our location features, we use other information, such as your IP address and phone number area code, to estimate your general location (such as city or country). We also use location information for diagnostic and troubleshooting purposes.

•Cookies. We use cookies to operate and provide our services. We may use cookies to remember choices you make, such as language preferences, to provide a safer experience and to personalize our services to you.

Third Party Information

It should be noted that, in general, any user can take screenshots of conversations and messages and send them to Mawgoud or anyone else or post them on another platform.

• User reports. Just as you may report other users, other users or third parties (third parties) may also report to us your interactions and messages with them through our Services. For example, reports can be about potential violations of our terms and policies. When you submit a report, we collect information about both the reporting user and the reported user.

If you send a message to a service provider on Mawgoud, please be aware that the content you share may be seen by many people within that company or service provider.

• Third party service providers. Mawgoud works with third party service providers to help us operate, provide, improve, understand, customize, support and market our Services. We work with them to distribute the app, provide material and technical infrastructure, delivery, and other systems. We also work with them to provide engineering support, cybersecurity support, and operational support. Third party service providers help us provide location, map and location information and process payments. In addition, they help us understand how people use our services, market our services, and help you connect with companies that use our services. They can also provide assurance of safety, security, integrity, and assistance with customer service. These companies may provide us with information about you in special cases; for example, the App Store may provide us with reports to help us diagnose and fix problems with the service.

How We Use Information

We use the information we have (subject to the choices you make and applicable law) to operate, provide, improve, understand, personalize, support and market our Services. Here's how:

•Our services. We use the information we hold to provide and operate our services, including providing customer support, completing transaction or purchase operations, improving, modifying and customizing our Services. We also use this information to understand how people use our services, evaluate and improve our services, research, develop and experiment with new feature services, and perform troubleshooting steps. We also use your information to respond to you when you contact us.

• Safety, security and integrity. Safety, security and integrity are an important part of our services. We use the information we hold to verify accounts and activities; combat harmful behavior, protect users from bad experiences and strengthen security, integrity, and safety on and off our services, such as investigating violations of our terms and policies or suspicious activity.

• Communications about our services. We use the information we have to communicate with you about our services and to notify you of our terms, policies, and other important updates. We may provide you with marketing for our services.

• No third-party banner ads. We still do not allow third-party banner ads on our services. We have no intention of providing this feature, but if we do, we will update this Privacy Policy.

• Business interactions. We enable you and third parties, such as businesses and service providers, to communicate and interact with each other using our services, such as business catalogs on Mawgoud that enable you to browse products and services and place orders. Service Providers may send you transaction and appointment notifications, product and service updates, and marketing. In addition, we don't want you to have an unwanted experience, as with all of your communications, you can manage these communications, and we will respect your choices.

Information We and You Share

Your information is shared when you use and communicate with others via our services. We share your information in order to administer, enhance, comprehend, personalize, support, and advertise our services.

• Send your information to the people you choose to communicate with. You share your information (including messages) as you use and communicate through our services.

• Information associated with your account. Your profile name, photo, phone number, last seen information, "About me" information, and message receipts are available to anyone who uses our Service.

• Business on Mawgoud. We provide certain services to service providers, such as providing them with metrics related to their use of our services.

• Third party service providers. We work with third-party service providers to help us operate. We work with these companies to support our services, such as providing technical infrastructure, delivery and other systems, marketing our services, conducting research and surveys for us, protecting the safety, security and integrity of users and others, and assisting with customer service. When we share information with third party service providers in this scope , we require them to use your information on our behalf in accordance with our instructions and terms.

• Third party services. When a Service Provider or others use third-party services integrated with our Services, those third-party services may receive information about what the Service Provider or others share with them. If there is an interaction with a third-party service linked through our Services, such as when you use the in-app player to play content from a third-party platform, information about you, such as your IP address, will be added. Because you are a Mawgoud user, it may be provided to this third party, please note that when you use third-party services, their terms and privacy policies will govern your use of those services and products.

Assignment, Change of Control and Transfer

If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, we will transfer your information related to the transaction to a successor entity or new owner in accordance with applicable data laws.

Managing and Retaining Your Information

We store information for as long as necessary for the purposes identified in this Privacy Policy, including to provide our Services or for other lawful purposes, such as to comply with legal obligations, enforce and prevent violations of our Terms, or protect or defend the rights of us, our property and our users.

The Law, Our Rights and Protection

We will access, preserve, and share your information as described in the “Information We Collect” section of the Privacy Policy above if we believe in good faith that doing so is necessary to: (a) respond to any applicable law or regulation, legal process, or governmental request; (b) enforce our Terms and other applicable terms and policies, including investigation of potential violations; (c) detect, investigate, prevent or address fraud or other illegal activity, security or technical issues; or (d) protect the rights, property or safety of users, including preventing imminent physical harm or death.

Our Global Operations

Mawgoud shares information globally, with our partners and service providers, and with those you communicate with around the world, in accordance with this Privacy Policy. Your information may, for example, be transferred to, stored and processed in the United States; The countries or territories in which our affiliates and partners, or our service providers, are located; or any other country or territory in the world where our services are provided outside where you live for the purposes described in this Privacy Policy. Mawgoud uses our company's global infrastructure and data centers, including the United States. These transfers are necessary to provide the global services set out in our Terms. Please keep in mind that the countries or regions to which your information is transferred may have different privacy laws and protections than those in your country or territory of origin.

Updates to Our Policy

We may change or update our Privacy Policy from time to time. If applicable, we will notify you about changes to this Privacy Policy and update the “Effective Date” at the top of this Privacy Policy. Please review our Privacy Policy from time to time.

If you have questions or issues about our Privacy Policy, please contact us: support@mawgoud.net.